Help & FAQ
We’re here if you need us!
How long does it take to receive my order?
Your order will be delivered to your doorstep within 2-3 business days. If it hasn’t arrived within this timeframe, please contact us via email at [email protected] or call us on +356 2546 7400, and we’ll assist you promptly!
Do I have to pay a delivery fee?
Orders exceeding €35 qualify for complimentary delivery, while a €5 delivery fee applies to orders below €35.
Is it possible to pick up my order?
Certainly! During checkout, simply select the option ‘Local Pick Up.’ Allow for 2-3 working days. Orders can be collecting from our reception from the following address:
Salomone Aura Ltd.
Distribution Centre ENT1
Sqaq Ziemel, Qormi, QRM 4000
Pick up times are as follows:
Monday to Thursday: 08:00 – 17:00
Friday: 08:00 – 15:00
Do you deliver overseas?
Currently, we deliver to Malta and Gozo. However, who knows? Perhaps one day we’ll expand our delivery services worldwide!
Do you accept returns or damaged goods?
Yes we do accept returns! Any returns could be sent to the below address:
Salomone Aura Ltd.
Distribution Centre, ENT1, Sqaq iz-Ziemel
Hal Qormi, QRM 4000
Malta
Returns will be accepted subject to the following conditions:
1. Goods are returned within a period of 14 days from delivery
2. Goods are accompanied by a proof of purchase
3. Goods are returned completed with original packaging, including free gifts, if any.
4. Goods are returned unopened, unused and in ‘as new’ condition
5. Have not been ordered to your specifications
The goods cannot be returned if:
1. Goods have been bought from an external outlet
2. Goods are not accompanied by a proof of purchase
3. Goods are returned with incomplete or damaged packaging, with missing free gifts, if any.
4. Goods are returned in used condition
The item you sent me is incorrect. What shall I do?
We apologize for any inconvenience caused! Please don’t hesitate to reach out to us at [email protected] or call us at +356 2546 7400, and we’ll be more than happy to assist you!
Contact Us
Our Address
Salomone Aura Ltd,
Distribution Centre, ENT1,
Sqaq iz-Ziemel,Hal Qormi,
QRM 4000
Malta
Phone
+356 2546 7400