Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, including original packaging and seals.
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
- Opened or used cosmetics, skincare, fragrances, or personal care products
- Items with broken seals or damaged packaging
- Gift cards
- Downloadable or digital products
- Sale or discounted items (unless faulty)
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.
We will assess the issue and arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you have completed these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at [email protected].
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the gift was not marked as such, the refund will be issued to the original purchaser.
Shipping Returns
To return an approved item, please send it to:
Salomone Aura Ltd
Distribution Centre, ENT1
Sqaq iz-Ziemel, Hal Qormi
QRM 4000, Malta
Return shipping costs are the responsibility of the customer and are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need Help?
For any questions related to returns or refunds, contact us at:
📧 [email protected]
📞 +356 2546 7400
